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Welcome to the Leading Real Change podcast with host Dr Jacqueline Kerr, an expert in workplace culture change. I interview dedicated and passionate Changemakers about their careers, how they lead change, and what leaders can do today to make a difference to build healthy, inclusive workplace cultures for all. I am excited to share these examples of real workplace change with you. You’ll learn about effective strategies that are working and how to overcome real barriers to change that challenge us everyday. I hope you’ll feel inspired and more confident to keep leading change in your workplace. Please share this podcast with other HR, DEI or ERG leaders who you know are working hard, but are struggling to have impact, and need more support to effectively create a thriving workplace culture for all today.
Episodes
Wednesday May 15, 2024
Wednesday May 15, 2024
In this week’s inspirational episode of the Leading Real Change podcast, Stephanie Mercado CEO of the National Association of Healthcare Quality shares how her organization transformed healthcare quality from compliance to competencies and career paths that lead to greater improvements and employee engagement.
Key takeaways include:
Moving beyond compliance as a box checking exercise involved creating a list of competencies that would lead to improved quality in daily work practices
Operationalizing quality improvement processes allowed employees to see the important role they played in driving better care
The list of competencies allowed employees to see how they could continue to grow in their careers by building more capacity to contribute to stronger quality processes
Stephanie shared how she connected her role to improving healthcare for all so her kids could understand why her work had meaning
In the same way quality improvement is an ongoing process, Stephanie believes that leadership is also an ongoing process of persisting on a journey of growth
Having purpose related to delivering better outcomes is a key employee engagement strategy
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