Investing in HR Rituals: How to Create a Low Turnover Culture with Psychologist Roza Szafranek

In this week's enthralling episode of the Leading Real Change podcast, I am thrilled to share insights from the incredible Roza Szafranek, a psychologist and expert in transforming startup cultures plagued by high turnover. Key takeaways include:

1. Universal Human Needs: Roza emphasizes that, while every company is unique, there are common patterns in human needs that can be harnessed to create replicable solutions.
2. Internal Transformation: Creating a low turnover culture in startups starts from within. Roza shares key processes to enhance communication, clarify purpose, and manage expectations effectively.
3. Feedback for Improvement: Reduce turnover by providing constructive feedback. Avoid assumptions about laziness and instead focus on guiding individuals on how to improve.
4. Skip-Level Management Conversations: These conversations empower leaders to share their vision and gain alternative perspectives from employees, fostering a more inclusive and engaged workplace.
5. Quality Over Quantity: Instead of assuming overwork equals better output, Roza suggests assessing metrics that truly make a difference. Setting boundaries not only prevents burnout but also improves productivity.
6. Culture of Learning: Foster a culture of continuous learning and growth. Understanding human psychology plays a pivotal role in building a resilient and adaptive team.
7. Open Conversations: Create a safe space for discussions on burnout, mistakes, and challenging situations. Open dialogue contributes to a supportive and understanding work environment.
8. Crafting Employee Value Propositions: Roza advises creating employee value propositions based on supported behaviors and positive interactions, reinforcing a culture that aligns with the company's values.